e-circular no. NBG/FIMF/BC/CSP/1/2020-21

Circular No.: NBG/FI & MM/BC/CSP/2/2021 –
22

eCircular
Department: FINANCIAL INCLUSION AND
MICRO MARKET
Sl.No.: 136/2021 – 22
Circular No.: NBG/FI & MM/BC/CSP/2/2021 –
22
Date: Thu 13 May 2021
All Branches / Offices
Madam / Dear Sir,
Financial Inclusion
Business Correspondent Channel
(COVID – 19)
Welfare Measures Introduced by Bank for BCs / CSPs
Please refer to e-circular no. NBG/FIMF/BC/CSP/1/2020-21 dated 9th April 2020
detailing the timelines and guidelines in respect of welfare measures introduced for
BCs/CSPs. Incentivizing BCs / CSPs worked well and motivated them to provide
uninterrupted services.

2. With the recent surge in number of COVID-2019 cases, the percentage of functional
   CSPs and the activity level has gone down as the COVID variant is highly infectious
   with high mortality.
3. In view of the above and the current COVID wave, there is a need to motivate
   BCs/CSPs and keep them incentivized, which will go a long way in extending the
   services in an uninterrupted manner.
4. Accordingly, the welfare measures related to COVID-19 to BCs/CSPs for the period
   May 2021 to September 2021, will be as under: –
   Sr.
   No.
   Details of Incentives introduced
   FY 2020-21
   Revised Measures
   A. FIXED INCENTIVE-
   ? Payment of fixed incentive to
   BCs/CSPs subject to the CSP working
   at least 21 days in each month as
   under:
   a) March 2020 to July 2020 – Rs.3000/-

• taxes per month.
  b) August 2020 – Rs.2000/- + taxes
  c) September 2020 – Rs.1000/- +
  taxes.
  (Discontinued since October 2020).
  Payment of fixed incentive of
  Rs.1000/- + taxes per month to
  each active CSP (working for
  minimum 21 days) through CCPM
  by FIGs, GITC.
  Page 1 of 2B. TRANSACTION BASED INCENTIVEAdditional payment of Rs.2/- per
  transaction for CSPs, who undertake 40 or
  more transactions during the day, with a
  per day cap of Rs.150/- per day per CSP.
  (Discontinued since October 2020).
  No Change
  (Through CCPM by FIGs, GITC)
  C. COVID APPROPRIATE BEHAVIOR
  RELATEDReimbursement of Rs. 1,500/+ taxes per
  month to all active CSPs for purchase of
  sanitization materials like soap, sanitizer,
  face mask, hand gloves etc.
  (Discontinued since February 2021).
  Payment of Rs.1500/- + taxes per
  month to all active CSPs for
  purchase of sanitizer, soap, face
  mask and hand gloves etc. by the
  link branch.
  D. VACCINATION We are in discussion with “SBI
  Foundation” for arranging
  vaccination of the CSPs through
  certain nodal agencies/ hospitals.
  Details will be shared shortly.
  E. Compensation of Rs. 10.00 lac (Rupees
  ten lacs only) by Bank to the Kiosk
  Operator / Sub Kiosk Operator in the
  unlikely unfortunate event of loss of life on
  account of COVID-19 infection to the next
  of kin of the deceased through Business
  Correspondent.
  No Change.
  To be continued for the current
  financial year.
  We are in discussion with HR
  Dept. Corporate Centre, Mumbai
  to cover the claims under Group
  Insurance scheme. However, till
  such time the cover is taken, the
  amount will be paid by the Link
  branches from their P&L account.

2. The relief measures cited at Sr. No. 4 (A) & (B) above will continue to be released
   through Centralised Commission Payment Module by FIGS, GITC. For relief measure
   at 4 (C) payment to be made by Link Branch.
3. All the operating functionaries are advised for meticulous compliance.
   (S.N. Kulkarni)
   General Manager (FI)
   Rationale: –
   To provide uninterrupted services to customers and at the same time keep the CSPs
   motivated and safe during the COVID-19 Pandemic.
   Page 2 of

Financial-Inclusion-Business-Correspondent-Channel-COVID-–-19-Welfare-Measures-Introduced-by-Bank-for-BCs-_-CSPs